Services / Business VoIP Services
Business VoIP Services · Dallas & North Texas
Cloud VoIP with auto-attendant, call routing, voicemail-to-email and mobile softphones. Keep your existing numbers, cut your monthly bill, and stop paying to maintain a box in a cupboard.
Business VoIP Services
Traditional PBX hardware fails quietly and expensively. Parts become scarce, the engineer who configured it moves on, and the first real sign of trouble is a morning when nobody can take calls. By then the replacement is an emergency purchase rather than a planned one.
Traditional PBX hardware fails quietly and expensively. Parts become scarce, the engineer who configured it moves on, and the first real sign of trouble is a morning when nobody can take calls. By then the replacement is an emergency purchase rather than a planned one.
We handle the whole transition — porting your existing numbers, configuring call flows and auto-attendants, provisioning handsets, and training staff. Because we also manage the network underneath, the quality-of-service configuration that makes VoIP actually sound good is done properly rather than left to chance.
What's included
No asterisks, no "available as an add-on" surprises after signature. If it is on this list, it is in the price.
Your existing numbers move across intact. Customers notice nothing, and there is no interim period on a temporary number.
Menu-driven call handling that routes callers to the right department without a receptionist manually transferring every call.
Ring order, overflow, time-of-day routing and out-of-hours handling configured around how your business actually operates.
Voicemails delivered as audio files and text transcripts to email, so messages are actioned rather than discovered late.
Staff take and make calls from their business number on a mobile or laptop, keeping personal numbers private.
Business-grade handsets configured before they arrive, so deployment is unboxing rather than a configuration project.
Voice traffic prioritised on your network — the step most commonly skipped, and the reason most VoIP deployments sound poor.
Volume, answer rates, missed calls and duration reporting, so staffing decisions are based on data rather than impression.
Why it matters
Every engagement starts with an assessment you keep whether or not you hire us. It is a documented audit, not a sales exercise.
We audit your current call flows, number inventory, contracts and network readiness — including whether your bandwidth genuinely supports voice.
Call routing, auto-attendant menus, hunt groups and out-of-hours handling mapped to how the business actually operates.
Numbers ported, handsets provisioned and delivered pre-configured, QoS applied to the network, staff trained before cutover.
Ongoing platform monitoring, moves and changes handled by the helpdesk, and call reporting reviewed at business reviews.
Where we deliver it
Same engineers, same monitoring stack, same escalation path in every city we serve.
Questions
Yes. Number porting is a standard part of every deployment and your existing numbers move across intact. Customers experience no change, and there is no interim period on a temporary number. Porting timelines vary by carrier but are planned into the cutover schedule.
It depends almost entirely on network configuration, which is why we audit bandwidth and apply quality-of-service prioritisation as part of every deployment. Poor VoIP experiences are usually a network problem rather than a platform problem — voice traffic competing with everything else on an unmanaged connection. Because we manage the network too, that step does not get skipped.
Most businesses moving from a maintained PBX and traditional lines see a meaningful monthly reduction, plus the elimination of hardware maintenance and the capital cost of an eventual PBX replacement. The saving varies by line count and current contract, so we quote against your actual bills rather than a generic percentage.
Yes. The mobile softphone app places and receives calls using the business number and extension, so personal numbers stay private. Staff can be reached on their extension anywhere with a data connection.
Yes. Multi-site is straightforward on a cloud platform — extensions dial between sites internally, call routing can span locations, and one system serves every office. See our locations page for the cities we cover.
Call routing can be configured to fail over automatically to mobile numbers or an alternative destination, so calls continue to be answered even when the office connection is down. We configure that failover as part of deployment rather than leaving it as an option nobody enables.
A free, no-obligation assessment. You keep the findings report either way.
If you are looking for a way to raise revenue, cut costs, and have more control of your office environment, our cloud-based business phone system (VoIP Services) should be at the top of your list. As a leading IT company in Dallas, we help businesses modernize their communications from the ground up.
Instead of your old copper phone network, VoIP runs on your broadband connection. Other than your corded or wireless handsets, there’s no on-site equipment or infrastructure to maintain. You can be up and running quickly, able to focus more resources on running your business instead of managing your phone system.
With our hosted VoIP systems for small businesses in Dallas, Texas, you get advanced communications and collaboration capabilities—HD-quality voice, voicemail to email, presence tracing, call recording, auto attendant, cloud scalability, and more—plus the reliability of a fully redundant cloud-based host with a 99.999% uptime guarantee.
Key Features of Texas Communications Services VOIP Phone Systems
Contact our team today and get expert VoIP solutions tailored to your needs.
“Raul Escalante and the rest of the group at Texas Communication Services (TCS) have been an integral part of our rapid growth. TCS immediately came out to set up our four offices as soon as we retained their services. I explained how I wanted our setup & informed them we needed to be up & running ASAP so that we as a firm could focus on retaining new clients and growing our business. Raul more than delivered on what we needed. TCS is always available for assistance and provides service with a great attitude. Texas Communication Services is now built into our business plan for future expansion. I recommend TCS to anyone I run into that needs high-quality IT services.”
“As a professional photographer in Dallas, I rely on my computer and backup drives to keep our client’s images safe for years to come. We use several drives to keep copies of all edited and unedited images in duplicate. One of my 8T drives wouldn’t let me in one day; it kept saying something about needing an admin. I contacted the manufacturer, and they told me to wipe the drive and start over with it. Several other photographers told me to just throw it away. Although I had the images on other drives, I didn’t want to throw it away, so I contacted Raul at Texas Communication Services, and he took control of my computer remotely and within three minutes had the issue fixed. Nothing was wrong with the drive, just a setting on my computer. He saved me $$$ and lots of headaches. TCS will be my first call from now on!”
“I work at a church, and we are always conscious of saving money and using these savings for outreach in the community and around the world. I heard about Texas Communication Services from a personal friend and decided to contact them for our phone service. We were ready to switch providers. Raul Escalante and Scott Donihoo came out and made that happen. They also got me out of a contract with the previous provider! These guys were so professional, and they took the time to explain how to use all of the features of our phones. I am not a techy person, but they walked me through it step by step. The church recently installed programmable thermostats throughout the whole church. Scott programmed the thermostats and taught us how to use the app on our phones. I have also used Texas Communication Services when I had issues on the church computer. Scott remotely fixed the issue and had me up and running again in a very short time! I would highly recommend TCS – they are very qualified IT Techs.”
“To Whom It May Concern,
I had the good fortune of being referred to Texas Communication Services by our home movers in February of this year. My wife and I, beyond middle age, were overwhelmed by the complexity of moving our computers, televisions, DIRECTV service, and landlines while in the process of “down-sizing”. Raul Escalante and his business partner, Scott Donihoo, arrived on the scene and literally took total control of the process and made the transition go perfectly. They actually packed up our computer, printer, and other peripherals and transported it all to our new home, where they set it up just like it was, with the exception of several improvements. They set up our new Wi-Fi, dealt with the AT&T people, and got our phones and our internet set up with appropriate coverage so we have service throughout the house.
The DIRECTV people arrived and had no clue what needed to be done. Raul and Scott spent several hours helping them get it figured out. I truly believe that we would still not have TV service without their involvement. They have helped us out on several other small issues over the past few months. Their service is outstanding. As a busy professional, I had neither the time nor the skill sets necessary to get our new home up and running electronically. Texas Communication Services was the answer. They are always available. In fact, on September 1st, my computer was taken over by a hacker. I called their number and received prompt responses from both Raul and Scott independently and on Labor Day weekend!!
I recommend Texas Communication Services to everyone. In fact, I have already referred them to my grown children and several business associates. I give them my highest recommendation.”
