Services / Backup & Business Continuity
Backup & Business Continuity · Dallas & North Texas
Automated local and offsite backup with restores we genuinely test, plus written continuity planning — so a ransomware event costs you hours rather than a business.
Backup & Business Continuity
Backup software reports success far more readily than it delivers recovery. Jobs complete against a corrupted target. Retention silently overwrites the last clean copy. A database backs up while running and restores unusable. The dashboard stays green throughout.
None of this surfaces until the day it matters, which is the worst possible moment to discover it. In assessments of businesses that believed their backups were fine, unrecoverable backups are among the most frequent findings we report.
We treat verification as the service rather than a feature of it. Backups run to the 3-2-1 standard — three copies, two media types, one offsite — and restores are performed on a schedule to confirm the data actually comes back. Alongside that sits a written continuity plan naming what gets recovered, in what order, by whom, and within what timeframe.
What's included
No asterisks, no "available as an add-on" surprises after signature. If it is on this list, it is in the price.
Fast on-site backup for rapid recovery of individual files, mailboxes or whole systems without waiting on a download.
A geographically separate copy, encrypted in transit and at rest, so a fire, flood or theft does not take the backups with the originals.
Scheduled test restores that prove recoverability. A green dashboard is a claim; a completed restore is evidence.
Immutable and versioned copies so encrypted data cannot simply overwrite the last clean backup — the way most ransomware defeats naive backup.
Third-party protection of cloud mail, files and Teams data, which Microsoft's own retention does not provide.
Agreed, documented targets for how quickly each system must be back — so priorities are decided before an incident, not during one.
Who does what, in what order, with what contact details and dependencies. Tested rather than filed and forgotten.
Failures alert an engineer who investigates, rather than generating an email nobody in the business is responsible for reading.
Why it matters
Every engagement starts with an assessment you keep whether or not you hire us. It is a documented audit, not a sales exercise.
Current backup coverage mapped against what the business actually needs — including a test restore of what exists today.
Recovery objectives agreed per system, then a backup architecture built to meet them under the 3-2-1 standard.
Local and offsite backup deployed, immutable retention configured, monitoring connected to our alerting.
Scheduled test restores and a documented continuity plan reviewed at business reviews — so the plan stays current as the business changes.
Where we deliver it
Same engineers, same monitoring stack, same escalation path in every city we serve.
Questions
For most businesses, continuously or hourly for critical systems and at least daily for everything else. The right answer comes from your recovery point objective — how much work you could afford to re-do. A business that would lose a day of order entry needs far more frequent backup than one that would lose a day of document edits.
Because we restore it. Scheduled test restores are performed and documented as part of the service. This is the step most commonly skipped in the industry, and it is precisely the step that determines whether a backup has any value at all.
Only if it is designed to. Modern ransomware deliberately targets backup files and network shares, and a conventional backup can simply be encrypted along with everything else. Immutable, versioned offsite retention is what makes recovery possible — encrypted data cannot overwrite a locked prior copy.
Yes. Cloud providers protect their infrastructure and guarantee availability; they do not protect your data from deletion, malicious action by a user, or ransomware encrypting synced files. Native retention windows are limited and are not equivalent to backup. Cloud data needs independent backup as much as on-premises data does.
A written document covering four things: what gets backed up and how often, how quickly each system must be restored, who does what during an outage including contact details, and evidence that restores have been tested. Anything missing the fourth element is aspirational. Our recovery planning guide walks through it in detail.
That depends on the recovery time objectives agreed during design, and on what you are willing to invest to meet them. Local backup enables rapid restoration of individual systems; a full site loss depends on your offsite architecture. We agree and document realistic targets rather than quoting a number we cannot meet.
A free, no-obligation assessment. You keep the findings report either way.
Backups and business continuity can save your company. One disaster is all it takes for your clients and reputation to take an irreparable hit. Data backup and data recovery are crucial parts of running a business.
Business owners realize three things quickly: all computer systems crash; all humans make mistakes; and disasters happen when least expected or when you are least prepared for them. A business can be more prepared by having data backup systems in place.
Texas Communication Services can implement the following:
“Raul Escalante and the rest of the group at Texas Communication Services (TCS) have been an integral part of our rapid growth. TCS immediately came out to set up our four offices as soon as we retained their services. I explained how I wanted our setup & informed them we needed to be up & running ASAP so that we as a firm could focus on retaining new clients and growing our business. Raul more than delivered on what we needed. TCS is always available for assistance and provides service with a great attitude. Texas Communication Services is now built into our business plan for future expansion. I recommend TCS to anyone I run into that needs high-quality IT services.”
“As a professional photographer in Dallas, I rely on my computer and backup drives to keep our client’s images safe for years to come. We use several drives to keep copies of all edited and unedited images in duplicate. One of my 8T drives wouldn’t let me in one day; it kept saying something about needing an admin. I contacted the manufacturer, and they told me to wipe the drive and start over with it. Several other photographers told me to just throw it away. Although I had the images on other drives, I didn’t want to throw it away, so I contacted Raul at Texas Communication Services, and he took control of my computer remotely and within three minutes had the issue fixed. Nothing was wrong with the drive, just a setting on my computer. He saved me $$$ and lots of headaches. TCS will be my first call from now on!”
“I work at a church, and we are always conscious of saving money and using these savings for outreach in the community and around the world. I heard about Texas Communication Services from a personal friend and decided to contact them for our phone service. We were ready to switch providers. Raul Escalante and Scott Donihoo came out and made that happen. They also got me out of a contract with the previous provider! These guys were so professional, and they took the time to explain how to use all of the features of our phones. I am not a techy person, but they walked me through it step by step. The church recently installed programmable thermostats throughout the whole church. Scott programmed the thermostats and taught us how to use the app on our phones. I have also used Texas Communication Services when I had issues on the church computer. Scott remotely fixed the issue and had me up and running again in a very short time! I would highly recommend TCS – they are very qualified IT Techs.”
“To Whom It May Concern,
I had the good fortune of being referred to Texas Communication Services by our home movers in February of this year. My wife and I, beyond middle age, were overwhelmed by the complexity of moving our computers, televisions, DIRECTV service, and landlines while in the process of “down-sizing”. Raul Escalante and his business partner, Scott Donihoo, arrived on the scene and literally took total control of the process and made the transition go perfectly. They actually packed up our computer, printer, and other peripherals and transported it all to our new home, where they set it up just like it was, with the exception of several improvements. They set up our new Wi-Fi, dealt with the AT&T people, and got our phones and our internet set up with appropriate coverage so we have service throughout the house.
The DIRECTV people arrived and had no clue what needed to be done. Raul and Scott spent several hours helping them get it figured out. I truly believe that we would still not have TV service without their involvement. They have helped us out on several other small issues over the past few months. Their service is outstanding. As a busy professional, I had neither the time nor the skill sets necessary to get our new home up and running electronically. Texas Communication Services was the answer. They are always available. In fact, on September 1st, my computer was taken over by a hacker. I called their number and received prompt responses from both Raul and Scott independently and on Labor Day weekend!!
I recommend Texas Communication Services to everyone. In fact, I have already referred them to my grown children and several business associates. I give them my highest recommendation.”
