Services / Managed IT Services
Managed IT Services · Dallas & North Texas
Fully managed IT for companies that want to hand the whole function over, and co-managed IT for those with internal staff who need backup, tooling and after-hours coverage.
Managed IT Services
Hourly IT support creates a quiet conflict of interest. The provider earns more when things break, and nothing in the arrangement rewards them for preventing the failure in the first place. Most businesses only notice the cost of that once they add up a year of invoices.
Managed IT services invert the incentive. You pay a fixed monthly fee per user. We take responsibility for keeping the environment healthy — monitoring, patching, security, backup and support — which means every problem we prevent is time we get back. Your interests and ours point the same direction.
Texas Communication Services has delivered managed IT to businesses across Dallas and North Texas for over two decades. You get 24/7 monitoring, a named engineer who knows your environment rather than a rotating queue, and a cost you can put in a budget twelve months ahead.
What's included
No asterisks, no "available as an add-on" surprises after signature. If it is on this list, it is in the price.
Agents on every server, workstation and network device, watching disk health, service failures, backup jobs and security events around the clock.
Your staff call or email directly. No per-ticket charges, no rationing support because the budget is tight this month.
Operating systems, browsers and third-party applications patched on a tested schedule — the single highest-value security control most businesses skip.
Managed antivirus and EDR across every device, centrally monitored so an infection on one machine is visible immediately.
A specific engineer who knows your network, your applications and your quirks. Escalation has a name attached, not a queue position.
We deal with your ISP, your line-of-business software vendor and your hardware suppliers, so your staff do not spend their afternoon on hold.
A live record of what you own, what it cost, when it expires and when it needs replacing — reviewed at every business review.
A scheduled conversation about what broke, what is ageing, what is coming and what it will cost. No surprises at renewal.
What's included
No asterisks, no "available as an add-on" surprises after signature. If it is on this list, it is in the price.
| Features | BREAK-FIX | CO-MANAGED | FULLY MANAGED |
|---|---|---|---|
| Billing | Hourly, per incident | Fixed monthly | Fixed monthly |
| 24/7 monitoring | Not included | Included | Included |
| Patch management | On request | Included | Included |
| Helpdesk | Billed per call | Shared with your team | Unlimited |
| Security tooling | Your responsibility | Provided | Provided |
| After-hours cover | Premium rate | Included | Included |
| Strategic planning | Not included | Quarterly | Quarterly |
| Best suited to | Very small, low-risk sites | Businesses with internal IT | Businesses with no internal IT |
Why it matters
Every engagement starts with an assessment you keep whether or not you hire us. It is a documented audit, not a sales exercise.
A free onsite assessment covering asset inventory, security posture, backup verification and licence audit. You keep the report either way.
We document the environment, deploy monitoring agents, take over licences and credentials, and fix anything urgent the assessment surfaced.
Monitoring runs continuously. Your staff use the helpdesk. Patches and backups run on schedule and are verified, not assumed.
Quarterly business reviews covering incidents, ageing hardware, upcoming projects and budget — so planning replaces firefighting.
Where we deliver it
Same engineers, same monitoring stack, same escalation path in every city we serve.
questions
Most Dallas businesses pay between $100 and $200 per user per month for fully managed IT. The range depends on how many servers you run, whether you have compliance obligations like HIPAA, and how much cybersecurity tooling is bundled in. Quotes noticeably below that range usually exclude security software, backup, or onsite visits — so compare what is actually included rather than the headline number. We quote per user after a free assessment.
Fully managed means we take responsibility for the entire IT function. Co-managed means we work alongside your existing internal person or team — they keep ownership of what they do best, and we supply enterprise monitoring and security tooling, after-hours and holiday coverage, project capacity and escalation support. Co-managed is usually far cheaper than a second internal hire and removes the single-point-of-failure risk.
Yes. Provider transitions are routine for us. We document your environment, collect credentials and licences, run a security and backup audit, then cut over on a scheduled date — usually with no downtime for staff. Most transitions complete within two to four weeks, and we plan around your existing contract's end date.
The prevention layer. Break-fix pays someone to arrive after the failure. Managed IT includes continuous monitoring that catches failing drives and expiring certificates first, scheduled patching, verified backups, endpoint protection, licence tracking and quarterly planning. The support call is the smallest part of the service.
Yes. We serve eight cities across North and Central Texas — see our locations page for coverage and response times. Multi-site businesses are supported under a single agreement with one helpdesk number and consistent security standards at every location.
Remote support typically begins within 15 minutes of a ticket being raised, and most issues are resolved without anyone leaving their desk. When a problem needs hands on site, we dispatch same-day across the Dallas–Fort Worth metroplex during business hours, with emergency after-hours response available on managed agreements.
A free, no-obligation assessment. You keep the findings report either way.
